Jellycat If I Were A Giraffe
- Returns & Exchanges
- Shipping & In-Store Pickup
If you don't love it, we will make it right! Returns and exchanges are accepted within 30 days of purchase for a refund. Returns/refunds/exchanges cannot be processed after 30 days of receipt. Clothing, jewelry, and shoes may not be exchanged after wear. To initiate a return or exchange, contact us at email@example.com and include your name, address and order number.
Items should be returned to:
562B Ritchie Highway
Severna Park, MD 21146
It can happen, but we are here for you! Should an item arrive damaged, please email a photo and details to firstname.lastname@example.org. Please retain all packaging and any damaged packaging in your photo.
FINAL SALE items cannot be returned for credit or refund.
Standard Shipping is $7.99 per order.
Even better, enjoy FREE SHIPPING on orders over $99!
While items will frequently be shipped sooner, please allow up to 3 business days for items to ship. For custom orders will take long, please refer to product listing for details. All custom items are final sale.
Please double check your shipping address! Please ensure that it is accurate prior to checking out. Items that are returned to us due to insufficient or incorrect address will incur an additional fee to re-ship.
Shipping time varies from 2-5 days depending on delivery location. All orders will ship from Severna Park, MD. We would be happy to expedite your shipping for an additional charge. Contact us at email@example.com for pricing and availability on expedited shipping.
Expedited shipping, oversized items, shipments to AK, HI, US Territories, international shipping and other unique situations will be handled on a case-by-case basis. Please contact us at firstname.lastname@example.org with any questions.
WANT TO PICKUP IN STORE?
We'd love to see you! In-store and curbside pickup is available in both our Severna Park and Annapolis locations! You can pickup at either location. Simply Select In Store Pickup and the location at checkout.
The Cottage (Severna Park, MD) - 562B Ritchie Hwy, Severna Park, MD 21146
The Cottage on Main (Annapolis, MD) - 149 Main St, Annapolis, MD 21401